At first, Pablo’s experience with CloudTrucks was pretty great. The owner-operator said the company was working fine for him the first three or four months. And then? “It was bad. BAD,” Pablo said, laughing. “You could call them and nobody would phone, email, or text for two days or more, it was a nightmare.” CloudTrucks’ factoring eventually entirely ended mid contract. “But I was fed up long before then.”
THE BEST CUSTOMER SUPPORT
When Pablo heard about TruckSmarter, he was impressed by the lower 2.5% freight factoring rate but, after signing up, he thought TruckSmarter offered an even better “tool.” “My main deal was the communication. If I did not have communication, that would be a no go. Many companies try to give you their best deal on factoring, but I don’t mind paying if I have communication. And TruckSmarter proves over and over and over that they do have great communication.”
One of the biggest stresses for truck drivers and owner-operators when it comes to managing invoices, is getting paid on time. From your broker relationship to your load delivery to final payment, it can be a lot to manage, especially when problems arise. “I was non-recourse [factoring] with CloudTrucks,” Pablo said. “A broker went bankrupt, and they said, you have to pay for that before we can transfer.” After a back and forth, Pablo says CloudTrucks finally took care of it, but trying to get them on the phone “was a nightmare.”
LIGHTNING FAST PAYMENT
With TruckSmarter factoring, Pablo says the fastest he’s gotten paid is “like two seconds.” As long as you do your part, Pablo says, “the pay will be pretty much instant.” In fact, most invoices are paid in less than three hours.
That’s also been Sandy’s experience, another truck owner-operator and happy TruckSmarter factoring customer. “Oh gosh, sometimes by the time I [submit my invoice], I get paid right after,” she said.
When she made the switch to TruckSmarter factoring, she was immediately glad she did. With her previous factoring company there was a strict cutoff time for processing invoices. “So one invoice could take at least a day and a half or so for me to have access to the funds. With TruckSmarter, I send in an invoice—even on a Saturday or Sunday—and if it’s something TruckSmarter can review and approve I get my funds right away. I have access to my funds immediately.”
NO LONG-TERM CONTRACTS, NO HIDDEN FEES
Both Sandy and Pablo spoke highly of TruckSmarter’s flexible, no long-term contract, and the fact that it’s simple to start. With our month-to-month, no obligation terms, you can forget annual contracts that lock you in. At TruckSmarter, we make sure you always know what you’re paying. So you won’t have to worry about reserves or minimums. No surprises.
Pablo says making the switch from CloudTrucks to TruckSmarter factoring has been absolutely amazing. “It’s the communication and follow through. I have a business to run and cash flow is going to be an issue, you know what I mean? You have to have that cash flow and it’s amazing to have that. TruckSmarter’s very transparent, they’re not fake. Honestly, it’s been amazing.” And with higher quality brokers, he’s never even had to use non-recourse protection. (What does non-recourse mean? Learn more here.)
Plus, there are even more ways to save. Pablo loves TruckSmarter’s Card, which gives 1% cash back* and fee-free ATM withdrawals at 55,000 locations. “It's amazing. If you factor with TruckSmarter, it’s 2.5%. Then, [with the debit card] you have 1% back. I mean that [savings] adds up.”
“I wish more people knew about TruckSmarter’s factoring,” Pablo said. “I love the guys at TruckSmarter. They’re fantastic. It is the best of the best.”
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